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FAQs

Discover more about what I do. This page is periodically updated but if you still can’t find what you’re looking for, please feel free to get in touch with me – I will be more than happy to help.

How do I order a Commissioned Pet Portrait?

Ordering a commissioned portrait is simple. Please remember that the most important requirement for a successful portrait that represents a true likeness of your pet is one  or more high quality photographs, emailed as an attachment. Please see the commissioned pet portrait order process and photograph requirements on the shop page for more information or by clicking the link button below.

What is a Felt portrait?

A needle felted portrait is made from layers of carded wool being applied to the material "canvas". This technique gives the portrait an almost real feel 3D contour effect. Please see my Blog and follow me on social media for regular updates, news and views.

How will you deliver my order?

We use Royal Mail Tracked 48 (UK) and Royal Mail International Tracked (Worldwide) to ship your order. Delivery is free for orders over £30. Please see our Shipping Policy for more information.

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How do you process my payments?

Our payments are processed by SumUp or PayPal. Both options are available to choose from on checkout along with instructions on how to process your payment. Please see our Payment Policy for more information.

Can I return an item and  arrange a refund?

We aim to ensure that you are 100% satisfied with your purchase, but if in the unlikely event that you wish to return your order, we will process your request accordingly. See our Refunds Policy for more information.

What information do you keep about me?

We use the information that you provide to complete your order and process payment. We may also use any contact details provided to correspond with you with regards your order or any enquiries that you make. We share your details with our service suppliers as part of the order process. Please see our Privacy Policy for further information.

Can I download and use material from your website?

I kindly request that you do not use any content from my website without prior approval or without my consent. Please see our Legal Notice for more information

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