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Term's and Conditions

Last updated March 23rd 2022

ArtFelt Pet Portraits Terms and Conditions Policy

Welcome to ArtFelt Pet Portraits. These terms and conditions outline the rules and regulations for the use of ArtFelt Pet Portraits Website (www.artfeltpetportraits.co.uk).

If you would like to contact us at any time in regard to these terms, please email: wendywicks@artfeltpetportraits.co.uk

 

Please check these terms and conditions regularly. We can and do update these terms and conditions at any time without notice to you. By using the ArtFelt Pet Portraits Website you agree to any changes to these terms and conditions once updated.

 

ArtFelt Pet Portraits. is located at: 16 Monklands, Letchworth, Hertfordshire, UK, SG6 4XF.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the ArtFelt Pet Portraits website (www.artfeltpetportraits.co.uk) if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: 

ClientYou and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The CompanyOurselvesWeOur and Us, refers to our Company. PartyParties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the Courts, England.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using ArtFelt Pet Portraits website you consent to the use of cookies in accordance with ArtFelt Pet Portraits privacy policy. Most of the modern-day interactive websites use cookies to enable us to retrieve user details for each visit.

Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, ArtFelt Pet Portraits and/or its licensors own the intellectual property rights for all material on www.artfeltpetportraits.co.uk.

All intellectual property rights are reserved. You may view and/or print pages from www.artfeltpetportraits.co.uk for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.artfeltpetportraits.co.uk.
  • Sell, rent or sub-license material from www.artfeltpetportraits.co.uk.
  • Reproduce, duplicate or copy material from www.artfeltpetportraits.co.uk.
  • Redistribute content from www.artfeltpetportraits.co.uk (unless content is specifically made for redistribution).

 

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence.
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
  • Limit any of our or your liabilities in any way that is not permitted under applicable law.
  • Or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

  1. are subject to the preceding paragraph; and
  2. govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities that arise in contract, tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

© Copyright ArtFelt Pet Portraits 2022. All rights reserved.

Privacy Statement

Last updated March 23rd, 2022

PRIVACY NOTICE

This privacy notice for ArtFelt Pet Portraits ("Company", "we", "us" or "our") describes how and why we might collect, store, use, and/or share ("Process")your information when you use our services ("Services") such as when you: 

  • Visit our website http://www.artfeltpetportraits.co.uk or any website of ours that links to this privacy notice.
  •  Download and use our application(s), such as our Facebook application - artfeltpetportraits or any other application of ours that links to this privacy notice.
  • Engage with us in other related ways ― including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at wendywicks@artfeltpetportraits.co.uk

 

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.  

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with ArtFelt Pet Portraits and the Services, the choices you make, and the products and features you use. 

Do we process any sensitive personal information? We do not process sensitive personal information? 

Do you receive any information from third parties? We do not receive any information from third parties. 

How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. See below to learn more. 

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. See below privacy rights to learn more. 

How do I exercise my rights? The easiest way to exercise your rights is by filling out our data subject request form available https://app.termly.io/notify/e15b922c-96df-439f-a898-b23ba066f56b, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. 

Want to learn more about what ArtFelt Pet Portraits does with any information we collect? See below to review the notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT 

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES 

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

7. HOW LONG DO WE KEEP YOUR INFORMATION?

8. HOW DO WE KEEP YOUR INFORMATION SAFE 

9. DO WE COLLECT INFORMATION FROM MINORS

10. WHAT ARE YOUR PRIVACY RIGHTS?

11. CONTROLS FOR DO-NOT-TRACK FEATURES

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

13. DO WE MAKE UPDATES TO THIS NOTICE? 

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

1. WHAT INFORMATION DO WE COLLECT?  

Personal information you disclose to us. 

In short: We collect personal information that you provide to us. 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: 

  • names
  • phone numbers
  • email addresses.

Sensitive Information. We do not process sensitive information. 

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by SumUp if chosen as the payment process option during your order checkout. You may find their privacy notice link(s) here: https://sumup.co.uk/privacy/?prc=UK17AIR0322-s-UK28AIRB0322- sUK993GB0322UK69SOLO0322&gclid=EAIaIQobChMI8fCNivS69gIVkO3tCh1gXw8uEAAYASAAEgIGjvD_BwE .If you choose PayPal at checkout then please see PayPal's privacy information link(s) here: https://www.paypal.com/uk/smarthelp/article/what-is-paypal's-approach-to-privacy-and-the-privacy-statement-faq3415

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called HOW DO WE HANDLE YOUR SOCIAL LOGINS? below. 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. 

Information collected when you use our Facebook application(s). We by default access your https://www.facebook.com/about/privacy basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the https://developers.facebook.com/docs/facebook-login/permissions

2. HOW DO WE PROCESS YOUR INFORMATION? 

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including: 

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION? 

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. 

If you are located in the EU or UK, this section applies to you. 

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: 

  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Click withdraw consent here to learn more.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

Understand how our users use our products and services so we can improve user experience. 

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you. We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. Click withdraw consent here to learn more. 

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example: 

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
  • For investigations and fraud detection and prevention.
  • For business transactions provided certain conditions are met.
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
  • For identifying injured, ill, or deceased persons and communicating with next of kin.
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
  • If the collection is solely for journalistic, artistic, or literary purposes.
  • If the information is publicly available and is specified by the regulations.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? 

In Short: We may share information in specific situations described in this section and/or with the following third parties. 

We may need to share your personal information in the following situations: 

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? 

In short: We may use cookies and other tracking technologies to collect and store your information. 

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. 

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS? 

In short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you. 

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. If you log in using Facebook, we may also request access to other permissions related to your account, such as your friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. 

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps. 

7. HOW LONG DO WE KEEP YOUR INFORMATION? 

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 6 months. 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 

8. HOW DO WE KEEP YOUR INFORMATION SAFE? 

In Short: We aim to protect your personal information through a system of organizational and technical security measures. 

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. 

9. DO WE COLLECT INFORMATION FROM MINORS? 

In short: We do not knowingly collect data from or market to children under 18 years of age. 

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at wendywicks@artfeltpetportraits.co.uk

10. WHAT ARE YOUR PRIVACY RIGHTS? 

In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. 

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section HOW CAN YOU CAN CONTACT US ABOUT THIS NOTICE? below. 

We will consider and act upon any request in accordance with applicable data protection laws. 

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

If you are located in Switzerland, the contact details for the data protection authorities are available here:  https://www.edoeb.admin.ch/edoeb/en/home.htmlhttps://www.edoeb.admin.ch/edoeb/en/home.html

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

However, please note that this will not affect the lawfulness of the processing before its withdrawal, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. 

Cookies and similar technologies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit  http://www.aboutads.info/choices/

If you have questions or comments about your privacy rights, you may email us at wendywicks@artfeltpetportraits.co.uk.

11. CONTROLS FOR DO-NOT-TRACK FEATURES. 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? 

In short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. 

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. 

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.). 

CCPA Privacy Notice 

The California Code of Regulations defines a "resident" as: (1) every individual who is in the State of California for other than a temporary or transitory purpose and (2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose. All other individuals are defined as "non-residents. If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information. What categories of personal information do we collect? We have collected the following categories of personal information in the past twelve (12) months: 

Category                Examples                 Collected

A. Identifiers.     Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name.     No

B. Personal information categories listed in the California Customer Records statute.      Name, contact information, education, employment, employment history, and financial information.     Yes

C. Protected classification characteristics under California or federal law.     Gender and date of birth.      No.

D. Commercial information.     Transaction information, purchase history, financial details, and payment information.     No

E. Biometric information.     Fingerprints and voiceprints.     No

F. Internet or other similar network activity.     Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements.     No

G. Geolocation data.     Device location.     No

H. Audio, electronic, visual, thermal, olfactory, or similar information.     Images and audio, video or call recordings created in connection with our business activities. Business contact details in order to provide you our services at a business level or job title, work history, and professional qualifications if you apply for a job with us.     No.

J. Education information.     Student records and directory information.     No.

K. Inferences drawn from other personal information.     Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.     No.

We may also collect other personal information outside of these categories instances where you interact with us in person, online, or by phone or mail in the context of: 

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

 How do we use and share your personal information? 

More information about our data collection and sharing practices can be found in this privacy notice. 

You may contact us at wendywicks@artfeltpetportraits.co.uk or by visiting http://www.artfeltpetportraits.co.uk/contact or by referring to the contact details at the bottom of this document. 

If you are using an authorized agent to exercise your right to opt out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. 

Will your information be shared with anyone else? 

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. 

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information. 

ArtFelt Pet Portraits has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. ArtFelt Pet Portraits will not sell personal information in the future belonging to website visitors, users, and other consumers. 

Your rights with respect to your personal data. 

Right to request deletion of the data — Request to delete. 

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities. 

Right to be informed — Request to know. 

Depending on the circumstances, you have a right to know: 

  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell your personal information to third parties;
  • the categories of personal information that we sold or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request. 

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights. 

We will not discriminate against you if you exercise your privacy rights. 

Verification process. 

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. 

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you. 

Other privacy rights. 

  • You may object to the processing of your personal information.
  • You may request correction of your personal data if it is incorrect or no longer relevant or ask to restrict the processing of the information.
  • You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by email wendywicks@artfeltpetportraits.co.uk or by visiting http://www.artfeltpetportraits.co.uk/contact or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

13. DO WE MAKE UPDATES TO THIS NOTICE? 

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? 

If you have questions or comments about this notice, you may email wendywicks@artfeltpetportraits.co.uk or by post to: ArtFelt Pet Portraits, 16 Monklands, Letchworth, Hertfordshire, SG6 4XF, United Kingdom. 

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. 

 

Shipping, Payment and Returns Policy

Last updated 23rd March 2022

SHIPPING, PAYMENT AND RETURNS POLICY
Content: 
• Shipping and Payment Information
• Returns and Refund Information
________________________________________


ArtFelt Pet Portraits 
Domestic and International Shipping Policy

1. Shipment processing time
All orders for items in stock are processed within 2 working days. Please see the Commissioned Portrait Order Process for the Commissioned Portrait despatch and delivery process.
All orders received for items in stock will be processed and despatched within 2 working days, unless advised.  All other items purchased from the online store, listed as available and in stock must be paid for in full before the item or items are despatched. As these items are individually made and not mass produced, all efforts will be made to update the online shop in real time to ensure the same item is not purchased simultaneously. 
However, in the unavoidable event of your chosen item being purchased simultaneously on another order, we reserve the right to and with regret, inform you of the conflicting order issue and offer you an alternative item (of similar material, description and value) or advise a subsequent delay on the item being despatched as the new item will have to be reproduced by hand. Alternatively, we can offer a refund of your payment, if you do not wish to choose either option and wish to cancel your order instead. 
We will advise and update all order and despatch issues and/or delays via the email address supplied during the order process. Orders received over the weekend and during UK Bank (Public) Holidays will be processed within the following next two working days.


2. Shipping rates and estimated delivery times


     Shipping Option and Details                      Region              Compensation Cover   Estimated delivery time        Shipment cost 
Free Royal Mail Tracked 48                                     UK                           Up to £100                        2-3 business days                Free for orders over £30.00
Standard Royal Mail Tracked 48                           UK                           Up to £100                       2-3 business days                 £5.00 for orders under £30.00
Free Royal Mail International Tracked               Europe                  Up to £250                       4-8 business days                 Free for orders over £30.00
Standard Royal Mail International Tracked     Europe                  Up to £250                       4-8 business days                 £22.50 for orders under £30.00
Free Royal Mail International Tracked               Rest of the world   Up to £250                       6-14 business days              Free for orders over £30.00
Standard Royal Mail International Tracked     Rest of the world   Up to £250                       6-14 business days              £22.50 for orders under £30.00
 

**Please note** - Tracked shipping or any other shipping service is NOT available to P.O. boxes or APO/FPO addresses.

3. Shipment confirmation and order tracking
Your shipping information and tracking details will be emailed on despatch and provided on your Order Despatch confirmation email. As our shipping options are mainly offered through Royal Mail, you will be able to track your shipment via the Royal Mail tracking site at www.royalmail.com/track-your-item.

4. International Shipping Policy
We ship worldwide via the postal delivery service, which may incur additional delivery times. Please continue to track your order by using the provided tracking details. If after 21 working days after the despatch date, your order has not arrived, please, get in touch with us via the Contact page on our website (please see the sections below regarding, delays, lost orders and damage in transit for claims information). 
All orders can be tracked from despatch to delivery. International orders may be passed on to local courier/postal service companies and can still be tracked using the local courier tracking link. Please be aware that as Royal Mail will the local postal network partners to deliver international shipments, you may be directed to a different website once the item has been received in the destination country and enters the local postal/delivery network.


5. Customs, duties, and taxes
Please note that all prices are in UK sterling.  If you live outside of the UK your bank will exchange the total to your currency at their exchange rates.  Please note that payments and refunds will be in UK sterling and we cannot be held responsible for any loss due to currency exchange fluctuations.

IMPORTANT CUSTOMS CLEARANCE NOTICE.
Please be aware that delays may be imposed by your country’s customs clearance process. Any fees charged by your customs are the sole responsibility of the buyer. Please continue to track the delivery via the details provided as for updates.


6. Delays in Transit and delivery delays
Our shipping options are offered as standard and we cannot be held responsible for any shipping/in transit delays once your order has been despatched. We can use other carriers for faster express delivery options if required. Please contact us if you’d like to arrange a different delivery method, but there will be additional shipping cost for using any of the alternative express shipping options.
In the event of the following potential shipping issues:

DELAYED OR LOST ORDERS.
A parcel is considered lost after it has been in the postal/delivery system for a period of 10 working days for UK orders and 20 working days for international orders. Although orders normally take much less time than that to be delivered, we are not able to despatch any replacement (if applicable) or assist with any potential claim until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
IF YOU ARE NOT IN TO RECEIVE THE DELIVERY. 
If you are not present at the time of delivery, a delivery note will be left asking you to contact the courier directly in order to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 21 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable and you may be liable for any delivery/returns costs.
WRONG OR INCOMPLETE ADDRESS SUPPLIED.
If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to the correct address. If this issue arises, we will contact you as soon as we are made aware of the issue or on receipt of the returned package(s) and we will advise any additional costs. We must receive the full payment of corrective shipping costs before we can advise new shipping and tracking details and despatch the items. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

7. Damages in Transit
We use the postal service to ship orders as detailed above. ArtFelt Pet Portraits is not liable for any items damaged or lost during shipping. Your portrait will be protectively packaged for shipping. If you received your order damaged, please contact Royal Mail and advise us immediately together with photos of the damage and the packaging. Please save all packaging material and damaged goods before filing a claim. You/we cannot do anything without this evidence as the shipping agent will require this proof to make a claim. 
Please see the Royal Mail Claim centre help portal by right clicking on the link or by copying and pasting the address below into your web browser or scan the QR code below to go to the web page.
https://personal.help.royalmail.com/app/answers/detail/a_id/325


Order Dispute process summary. How to file a claim for loss or damage.
1. Visit the Royal Mail Claim Help centre and submit your claim as required. Important - Please remember to photograph the damage and packaging material etc as proof for your records.
2. Please inform us of your claim by emailing wendywicks@artfeltpetportraits.co.uk (attaching photos of the damage etc.) adding the subject - Damage or Loss Claim with Royal Mail, for our records. We will always attempt to assist you wherever possible and this will ensure that we can support your claim, if necessary.
3. Please advise us of the final outcome of your claim with Royal Mail. If your claim is unsuccessful, we will then offer to repair or replace the portrait, free of charge, subject to the below declaration -
“If you receive your portrait and it appears damaged in transit (the portrait only and not the frame), you can return the portrait to us at your cost and once received we will make every effort to repair it. If it is beyond repair, we will produce another portrait at no extra cost. Unfortunately, we will not be able to guarantee the lead time for a replacement because it will depend on the commission waiting list at the time. However, you can be assured that all efforts will be made to return a replacement portrait to you as soon as possible.”

 

 

ArtFelt Pet Portraits
PAYMENTS POLICY

Content:
• General Shipping and Order Payment information
________________________________________

For shipping rates - please see our shipping rates in Section 2. Shipping rates and estimated delivery times in the Shipping policy above.

a) Shipping rates (if applicable) are applied to the order subtotal during the order checkout process when making a purchase through our online Shop. 
b) Alternative shipping arrangements can be sourced and applied to your order on request, only. These shipping costs will be charged during the order checkout process, depending on your specific requirement. Please contact us by email at wendywicks@artfeltpetportraits.co.uk or use the Contact page on our website, adding the subject – Shipping Enquiry. We will reply as soon as possible so that your order can be placed and processed accordingly. Your order total will be updated with the quoted shipping costs and tracking details added to your order despatch confirmation.
c) For all other order payment processing information in detail, please see our Privacy Policy sections 1, WHAT INFORMATION DO WE COLLECT, 2. HOW DO WE PROCESS YOUR INFORMATION AND 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
d) For refund payments, please see Section 6. Refunds in the Returns Policy below.
Please contact us by email at wendywicks@artfeltpetportraits.co.uk if you have any other payment questions or queries.
e) Below are the payment options that are offered at the ArtFelt Pet Portraits online shop checkout. You can choose the method and follow the instructions for payment.

SumUp payment methods via a QR code. PayPal payment methods

Please see the shop checkout screen and Privacy Policy for details

 


ArtFelt Pet Portraits
RETURNS POLICY
Content:
• Returns and refund information
________________________________________


1. General Returns Information
We have a 14-day return policy for items purchased from the ArtFelt Pet Portraits online Store (with the exception of Commissioned Portraits), which means you have 14 days after receiving your order to request a return, exchange or refund.
To be eligible for a return, you’ll also need the order confirmation, customer invoice or proof of purchase.
If you have any queries, questions or are making an enquiry about a return you can always contact us via our Contact page on our website or by email using this email link: mailto:wendywicks@artfeltpetportraits.co.uk?subject=Returns Enquiry. Please ensure that the message subject field contains Returns Enquiry to ensure a prompt response.

To start a return, you can contact us at wendywicks@artfeltpetportraits.co.uk or via our Contact page on our website, entering Returns Request into the subject field of the message. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a Returns Request will not be accepted.

2. Damages and related issues
(Please also see section 7 – Damages in Transit, of our Shipping Policy)
For general items purchased on the ArtFelt Pet Portraits online store - (excluding Commissioned Portraits, see below) please check your order on delivery and contact us immediately if the item is damaged or if you have received the wrong item, so that we can evaluate the issue and make it right for you, as quickly as possible. 
For Commissioned Portraits - If the portrait is received damaged (the portrait only and not the frame), you can return the portrait at your cost and once received we will make every effort to repair it and if it is beyond repair, produce another portrait at no extra cost. Unfortunately, we will not be able to guarantee the lead time because it will depend on the commission waiting list at the time. However, you can be assured that all efforts will be made to return a replacement portrait back to you as soon as possible.

3. Damage incurred after delivery
You will receive care instructions with your portrait. Your portrait will be in a box frame or flexi-loop and will be sprayed with a special textile fibre protector and supplied with a lavender sachet to protect the wool from insects. With regards to Commissioned Portraits, we cannot be held responsible for any damage from excessive handling of the portrait or damage to the wool, for example, by insects, children or pets. If damage does occur and you would like us to attempt a repair, it would be your responsibility to cover all of the shipping and repair costs. We will initially advise a cost for the repair and will then seek confirmation by return of Repair Quote and a 50% upfront payment before the repair can begin. The remainder of the payment will be due on completion of repairs. We will advise you if the portrait is beyond reasonable repair and we can return it back to you at your cost or dispose of it accordingly.

4. Exceptions and non-returnable items
Unfortunately, we cannot accept returns of Commissioned Portraits as they are unique made to order items. We also cannot accept Gift Card returns.

5. Exchanges
Unfortunately, due to the nature of the hand made and hand-crafted items for sale in the ArtFelt Pet Portraits online Store, exchanges may not always be possible. We will always offer you an alternative item (of similar material, description and value) or advise a subsequent delay of an exchanged like for like item being despatched as the new item will have to be reproduced by hand. We will advise the approximate despatch date before any reproduced exchange is agreed. If you choose not to exchange, we can offer a refund. Please see section 6 below for information on refunds.

6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if a refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please see our payment processors refund links below.


https://help.sumup.com/en-GB/articles/3IXN9yTldqaeEMcM0nUTDp-refund-transactions


https://www.paypal.com/uk/smarthelp/article/how-do-i-request-a-refund-faq406

Have more questions? Please Contact us or check out our FAQs.
 

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